Terms and Conditions

Last Updated: February 2026

These Terms and Conditions govern the use of Active 24-7’s services and website. By contacting us, booking a service, or using our website, you agree to the terms outlined below.

About Us

Active 24-7 provides domestic plumbing and heating services, including emergency call-outs, repairs, and maintenance for homeowners, landlords, and letting agents.

Contact Details:
Active 24-7

07719 906432

Services

Active 24-7 offers plumbing and heating services for residential properties. All work is carried out with reasonable care and skill in accordance with standard industry practices.

Service availability, response times, and solutions provided may vary depending on the nature of the issue, property access, and safety considerations.

Emergency Call-Outs

Our 24/7 emergency service is intended for urgent plumbing and heating issues that require prompt attention.

Emergency response times cannot be guaranteed but we aim to attend as quickly as possible.
Access to the property must be provided at the agreed time.
The customer is responsible for ensuring a safe working environment.

Quotations and Pricing

Any quotes provided are based on the information available at the time.
Additional work required due to unforeseen issues will be discussed before proceeding where possible.
Prices may vary depending on materials, labour, and complexity of the job.
Payment terms will be agreed prior to or upon completion of the work unless otherwise arranged.

Customer Responsibilities

Customers agree to:

Provide accurate information regarding the issue or requested service
Ensure safe and reasonable access to the property
Inform us of any known hazards or relevant system history
Be present at the property at the agreed appointment time (unless otherwise arranged)

Failure to provide access may result in a call-out charge.

Workmanship

Active 24-7 aims to complete all work to a professional standard. While we make every effort to resolve issues fully, some plumbing and heating systems may require further work due to age, condition, or prior installation.

We are not responsible for pre-existing faults or hidden defects that become apparent during the course of work.

Materials and Parts

Where parts or materials are supplied:

Availability may depend on suppliers and stock levels.
Equivalent parts may be used where appropriate.
Manufacturer warranties apply where provided.

Limitation of Liability

To the fullest extent permitted by law:

Active 24-7 shall not be liable for indirect, incidental, or consequential losses.
We are not responsible for damage caused by pre-existing system faults, poor prior installations, or circumstances beyond our control.
Customers are responsible for arranging appropriate insurance for their property.

Nothing in these terms limits liability where it would be unlawful to do so.

Website Use

All content on this website is provided for general information only. While we aim to keep information accurate and up to date, we do not guarantee completeness or suitability for every situation.

Content may not be copied, reproduced, or distributed without permission.

Links to Other Services

Active 24-7 works alongside Solar Thermal Guru for specialist solar thermal services. Any renewable system work is handled separately by that service and may be subject to its own terms and conditions.

Cancellations

If you need to cancel or reschedule an appointment, please provide as much notice as possible. Late cancellations may be subject to a charge, particularly where time or materials have already been allocated.

Changes to These Terms

Active 24-7 reserves the right to update these Terms and Conditions at any time. Updated versions will be posted on this page with a revised date.

Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes shall be subject to the jurisdiction of the relevant courts.

If you have any questions regarding these Terms and Conditions, please contact:

07719 906432

By using our services, you acknowledge that you have read and understood these Terms and Conditions.