Privacy Policy

Last Updated: February 2026

Active 24-7 is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us, use our services, or interact with our website.

Who We Are

Active 24-7 provides domestic plumbing and heating services, including emergency call-outs and household maintenance support.

Contact Details:
Active 24-7

07719 906432

Information We Collect

We may collect and process the following information:

Your name and contact details (such as phone number and email address)
Your address where services are required
Details about your enquiry or service request
Communication records when you contact us
Website usage data (such as IP address or browser type) where applicable

We only collect information that is necessary to provide our services or respond to your enquiry.

How We Use Your Information

We use your information to:

Respond to enquiries and provide requested services
Arrange appointments, call-outs, and quotations
Communicate with you regarding work being carried out
Maintain internal records for business and legal purposes
Improve our website and services

We do not sell, rent, or trade your personal information to third parties.

Sharing Your Information

We may share your information only where necessary, including:

With trusted service providers who assist in delivering our services
Where required by law or legal obligation
To protect our rights, property, or safety, or that of our customers

Any third parties we work with are required to handle your data securely and responsibly.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Meet legal, accounting, or regulatory requirements
Maintain accurate service records

Once no longer required, your information will be securely deleted.

Cookies and Website Data

Our website may use basic cookies or analytics tools to improve user experience and understand how visitors use the site. These cookies do not collect personal information that identifies you directly.

You can adjust your browser settings to refuse cookies if you prefer.

Data Security

We take appropriate technical and organisational measures to protect your personal data from:

Unauthorised access
Loss or misuse
Alteration or disclosure

While we take reasonable precautions, no method of online transmission can be guaranteed completely secure.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data where appropriate
Object to or restrict certain types of processing

To exercise any of these rights, please contact us using the details above.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised date.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

07719 906432